Barclays – Don’t Want Me To Go!
It is nearly two months now since I opened a new business bank account with HSBC and wrote to Barclays to close the account and transfer the direct debits etc. Well, after hearing nothing at all from them until last Friday, 5th June) the letter I received made me really angry. They were writing to charge me £35 because they couldn’t transfer the weekly amount into my wife’s account (because she had shut it the previous weekend – and her experience in doing that is another whole post in itself).
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Banks are like mobile service providers… pretty much necessary but have to be lucky for it to go smoothly.
More than 2 years on with HSBC and also have had mostly good experiences, just one small issue maybe a year ago and sorted out with a call to the right person.
Unfortunately now we have spent nearly 3 months experiencing incredibly poor and frustrating service from HSBC regarding a bank charge which is obvious to us, an error.
HSBC has been unable to provide adequate details of the charge, apart from saying it’s not their charge. They also haven’t been responding when they say they will, and when they do it’s with answers to a question that was never asked.
Do I think this shows HSBC to provide a poor service?
No worse than what we’d probably see anywhere else.
Would we change banks?
Something to consider but I wouldn’t expect a much better service elsewhere once they’ve had time to make mistakes.
I agree I am looking through rose tinted glasses at the moment, but after 15 years or so with Barclays, after being subjected to endless charges, needless hassles and having the account moved around the country at the bank’s whim – an arguement about just 1 charge would have been a dream for me and no excuse to change the account – But, as it is…!
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