Comments on: Barclays – Don’t Want Me To Go! http://raystewart.biz/1062/barclays-dont-want-me-to-go/ Bookkeeper, Accountant and Business Advisor Mon, 07 Dec 2009 11:12:14 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ray http://raystewart.biz/1062/barclays-dont-want-me-to-go/comment-page-1/#comment-110 Ray Wed, 10 Jun 2009 22:45:11 +0000 http://raystewart.biz/?p=1062#comment-110 I agree I am looking through rose tinted glasses at the moment, but after 15 years or so with Barclays, after being subjected to endless charges, needless hassles and having the account moved around the country at the bank's whim - an arguement about just 1 charge would have been a dream for me and no excuse to change the account - But, as it is...! I agree I am looking through rose tinted glasses at the moment, but after 15 years or so with Barclays, after being subjected to endless charges, needless hassles and having the account moved around the country at the bank’s whim – an arguement about just 1 charge would have been a dream for me and no excuse to change the account – But, as it is…!

]]> By: DavidT http://raystewart.biz/1062/barclays-dont-want-me-to-go/comment-page-1/#comment-109 DavidT Wed, 10 Jun 2009 07:52:28 +0000 http://raystewart.biz/?p=1062#comment-109 Banks are like mobile service providers... pretty much necessary but have to be lucky for it to go smoothly. More than 2 years on with HSBC and also have had mostly good experiences, just one small issue maybe a year ago and sorted out with a call to the right person. Unfortunately now we have spent nearly 3 months experiencing incredibly poor and frustrating service from HSBC regarding a bank charge which is obvious to us, an error. HSBC has been unable to provide adequate details of the charge, apart from saying it's not their charge. They also haven't been responding when they say they will, and when they do it's with answers to a question that was never asked. Do I think this shows HSBC to provide a poor service? No worse than what we'd probably see anywhere else. Would we change banks? Something to consider but I wouldn't expect a much better service elsewhere once they've had time to make mistakes. Banks are like mobile service providers… pretty much necessary but have to be lucky for it to go smoothly.

More than 2 years on with HSBC and also have had mostly good experiences, just one small issue maybe a year ago and sorted out with a call to the right person.

Unfortunately now we have spent nearly 3 months experiencing incredibly poor and frustrating service from HSBC regarding a bank charge which is obvious to us, an error.

HSBC has been unable to provide adequate details of the charge, apart from saying it’s not their charge. They also haven’t been responding when they say they will, and when they do it’s with answers to a question that was never asked.

Do I think this shows HSBC to provide a poor service?

No worse than what we’d probably see anywhere else.

Would we change banks?

Something to consider but I wouldn’t expect a much better service elsewhere once they’ve had time to make mistakes.

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