It is nearly two months now since I opened a new business bank account with HSBC and wrote to Barclays to close the account and transfer the direct debits etc. Well, after hearing nothing at all from them until last Friday, 5th June) the letter I received made me really angry. They were writing to charge me £35 because they couldn’t transfer the weekly amount into my wife’s account (because she had shut it the previous weekend – and her experience in doing that is another whole post in itself).
The decision to let go of your business bookkeeping is not one that people take lightly, after all, you are letting a stranger into the inner sanctum of your business and private life, and your finances. So how do you know that they are trustworthy, responsible, discrete, accurate, professional and competent?